Frequently Asked Questions
Everything you need to know about your Shelley and Co beauty experience.
Are Shelley and Co products cruelty-free?
Yes, we are committed to ethical beauty. All Shelley and Co products are 100% cruelty-free and never tested on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
Do you offer samples with every order?
We love letting our customers try new things! Every order includes two complimentary samples of our best-selling serums or moisturizers.
How can I track my shipment?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.