Returns & Exchanges

At Shelley and Co, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on unused and unopened products.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label via email.

• 2.
  Pack with Care

  Securely place your items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.